Shipping & Returns

Customer satisfaction is our goal, and we hope that you are happy with any purchase. If you do need to return an item the following is our return policy.

Returns Policy

Any eligible purchase of unopened spirits and wine can be returned in store with a receipt within 7 days. We will refund the original price onto the credit card used for purchase, or issue a gift card in the amount of the refund for in store credit. Wines may not be returned after being chilled or heated excessively, and the condition of such is subject to verification by an Graycliff Emporium store manager. If a bottle of wine is flawed or otherwise deemed unacceptable for consumption, we will replace the wine with an equal or equivalent bottle. We do not accept returns on beer due to spoilage concerns. Special order items are not returnable.

Any on-line purchase can be returned in store with the above conditions. If the return is shipped back to Graycliff Emporium, shipping and handling charges are not refundable. The buyer is responsible for shipping charges on refunded items and all shipping charges on replaced items. The request for the return must be made within 3 days of the shipment and the items must be returned within 7 days. The return invoice must be included with the shipment. We will issue a refund onto the original credit card used for purchase. For shipments that are refused or returned as undeliverable, we will issue a refund minus a 15% restocking fee and any applicable shipping costs.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.